Visit Zendesk
From $19/mo
Zendesk is enterprise help desk with live chat, best for Mid-market to enterprise. It is a paid tool starting at $19/mo, rated 4.3/5 across 11,200 reviews.
Overview
Zendesk is a mature, enterprise-grade support suite with ticketing, live chat, and a knowledge base. Best for larger teams needing omnichannel support at scale.
Key features
- Omnichannel ticketing
- Live chat & messaging
- Knowledge base
- AI agents
- Reporting & SLAs
Pros & cons
Pros
- Scales to enterprise
- Omnichannel
- Mature ecosystem
Cons
- Can be complex
- Costs add up with add-ons
Integrations
SlackSalesforceJiraShopifyZapier
Pricing
Full pricing details →Frequently asked questions
How much does Zendesk cost?+
Zendesk starts at $19/mo. It is a paid product.
Does Zendesk have an API?+
Yes, Zendesk offers an API for integrations and automation.
Who is Zendesk best for?+
Zendesk is best suited for Mid-market to enterprise.