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Zendesk Review

4.3(11,200)Starting at $19/mo
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Verdict: Zendesk earns a 4.3/5. Zendesk is a mature, enterprise-grade support suite with ticketing, live chat, and a knowledge base. Best for larger teams needing omnichannel support at scale.

Pros & cons

Pros

  • Scales to enterprise
  • Omnichannel
  • Mature ecosystem

Cons

  • Can be complex
  • Costs add up with add-ons

Frequently asked questions

Is Zendesk worth it?+

Zendesk is rated 4.3/5 and is best for Mid-market to enterprise. Scales to enterprise is a key strength; the main trade-off is can be complex.

What do users like most about Zendesk?+

Scales to enterprise, Omnichannel, Mature ecosystem.