LiveChat vs Zendesk
Verdict
Both LiveChat and Zendesk are strong choices. LiveChat edges ahead on overall rating, but the right pick depends on your budget and use case.
Feature & pricing comparison
Which should you choose?
Pick LiveChat if you prioritize Sales & support teams
Pick Zendesk if you prioritize Mid-market to enterprise
LiveChat
Pros
- Polished and reliable
- Strong sales features
- Big integration library
Cons
- Per-agent pricing
- Add-ons for help desk
Zendesk
Pros
- Scales to enterprise
- Omnichannel
- Mature ecosystem
Cons
- Can be complex
- Costs add up with add-ons
Frequently asked questions
Is LiveChat better than Zendesk?+
Both LiveChat and Zendesk are strong choices. LiveChat edges ahead on overall rating, but the right pick depends on your budget and use case.
Which is cheaper, LiveChat or Zendesk?+
LiveChat starts at $20/mo, while Zendesk starts at $19/mo.