Freshsales vs Zoho CRM
Verdict
Both Freshsales and Zoho CRM are strong choices. Freshsales edges ahead on overall rating, but the right pick depends on your budget and use case.
Feature & pricing comparison
| Comparison | ||
|---|---|---|
| Rating | 4.3 | 4.2 |
| Starting price | Free | Free |
| Pricing model | Freemium | Freemium |
| API available | ||
| Best for | SMB to mid-market | SMBs on a budget |
| Built-in phone & email | ||
| AI lead scoring (Freddy) | ||
| Visual sales pipeline | ||
| Workflow automation | ||
| Territory management | ||
| Lead & deal management | ||
| Zia AI assistant | ||
| Multichannel contact | ||
| Custom modules | ||
| Visit | Visit |
Which should you choose?
Pick Freshsales if you prioritize SMB to mid-market
Pick Zoho CRM if you prioritize SMBs on a budget
Freshsales
Pros
- Clean modern UI
- Built-in comms
- Good free tier
Cons
- Fewer integrations than rivals
- Advanced AI gated to top tiers
Zoho CRM
Pros
- Excellent value
- Deep customization
- Part of broad suite
Cons
- UI feels dated
- Support can be slow
Frequently asked questions
Is Freshsales better than Zoho CRM?+
Both Freshsales and Zoho CRM are strong choices. Freshsales edges ahead on overall rating, but the right pick depends on your budget and use case.
Which is cheaper, Freshsales or Zoho CRM?+
Freshsales starts at Free, while Zoho CRM starts at Free.