Dialpad Review

4.4(3,300)Starting at $15/mo

Verdict: Dialpad earns a 4.4/5. Dialpad pairs cloud calling with built-in AI that transcribes calls, captures action items, and assists agents in real time. A modern, AI-first VoIP choice.

Pros & cons

Pros

Strong built-in AI
Clean modern UI
Good value

Cons

Fewer legacy PBX features
Add-ons for contact center

Frequently asked questions

Is Dialpad worth it?+

Dialpad is rated 4.4/5 and is best for Modern SMB teams. Strong built-in AI is a key strength; the main trade-off is fewer legacy pbx features.

What do users like most about Dialpad?+

Strong built-in AI, Clean modern UI, Good value.